Frequently Asked Questions
Answers to common questions about ProctorEdge
General Questions
What is ProctorEdge?
ProctorEdge is a secure remote proctoring platform that provides human-verified, AI-assisted monitoring for online exams. We support live proctoring, review proctoring, and automated modes to match different exam stakes and budgets.
What's the difference between Live+, Review+, and Automated proctoring?
Live+ Proctoring: Real-time human monitoring during the exam. Best for high-stakes exams requiring immediate intervention. Review+ Proctoring: Record-and-review workflow with 60-70% cost savings. Best for medium-stakes exams with acceptable 24-48 hour turnaround. Automated Proctoring: AI-driven monitoring with 80-90% cost savings. Best for low-stakes, high-volume testing.
How quickly can we get started?
Most organizations can start with a 10-day pilot program. Full implementation typically takes 2-4 weeks depending on integration requirements and customization needs.
Do you offer volume discounts?
Yes, we offer volume discounts for organizations with high exam volumes. Contact us for custom pricing based on your specific volume and requirements.
Technical Questions
What are the system requirements for candidates?
Candidates need a computer or mobile device with camera, microphone, and stable internet connection (minimum 256 kbps). Supported platforms include Windows 10+, macOS 10.14+, Linux, Android 8.0+, and iOS 12.0+.
Do you integrate with learning management systems?
Yes, we integrate with major LMS platforms including Moodle, Canvas, Open edX, and Blackboard via LTI 1.3. We also support custom LMS integration through our API.
What happens if a candidate disconnects during the exam?
ProctorEdge automatically handles disconnections. Short disconnections (under 2 minutes) are recovered automatically without data loss. Longer disconnections trigger reconnection workflows with session continuity.
How does the secure browser work?
Our secure browser is a Chromium-based wrapper that locks down the exam environment. It disables copy/paste, blocks virtual machines, prevents multi-monitor usage, and detects forbidden applications. It's available for all major platforms.
Security & Compliance
How do you handle data privacy under DPDP?
ProctorEdge is fully aligned with India's Digital Personal Data Protection Act (DPDP). We maintain lawful basis registry, provide transparent consent prompts, support data subject rights, and offer India data residency options.
Can you align to our ISO 17024 scheme and audit evidence needs?
Yes, ProctorEdge is designed for ISO/IEC 17024 compliance. We provide evidence-grade proctoring with complete audit trails, chain-of-custody documentation, and comprehensive incident management. Our controls can be mapped to your scheme documents.
What security certifications do you have?
We're on the roadmap for ISO 27001 (Information Security) and ISO 27701 (Privacy Management) certifications. We conduct regular external VAPT, maintain DPDP/GDPR compliance, and follow WCAG 2.2 AA accessibility standards.
How long do you retain exam data?
Data retention is configurable based on your requirements. Standard exams: 90-180 days. Certification exams: 7 years (ISO 17024 compliance). Custom retention periods can be configured per client.
Pricing & Plans
How much does ProctorEdge cost?
Pricing varies based on proctoring mode, volume, and features. We offer Starter (Review+), Standard (Hybrid), and Enterprise (Live+) plans. Contact us for custom pricing based on your specific needs.
Can I mix different proctoring modes?
Yes, you can use different proctoring modes for different exam types. Our platform supports flexible configuration per exam, allowing you to optimize costs while maintaining appropriate integrity levels.
What's included in the base price?
Base price includes secure browser, basic monitoring, standard support, and core features. Additional features like extra proctor languages, additional storage, biometric add-ons, and custom integrations are available as add-ons.
Do you offer pilot programs?
Yes, we offer 10-day pilot programs to help you evaluate ProctorEdge before committing to a full plan. Pilots include setup, training, and support to ensure a smooth evaluation process.
Support & Training
What support do you provide?
We provide 24×7 support during active exam windows, with business hours support (9 AM - 6 PM IST) for general inquiries. Enterprise plans include dedicated customer success managers.
Do you provide training for administrators?
Yes, we provide comprehensive training for administrators covering exam creation, candidate management, monitoring workflows, and reporting. Training is included in all plans.
Do you support accommodations for candidates with disabilities?
Yes, ProctorEdge fully supports accommodations including extra time, breaks, assistive technology, and other accessibility needs. Our platform is WCAG 2.2 AA compliant.
How do I get help if I have questions?
You can contact our support team via email at support@proctoredge.com, use our contact form, or access our help center with documentation and guides.
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